Privacy Policy

Privacy Policy

Your privacy is important for us. This privacy statement explains what personal data we collect from our users and how we use it. We encourage you to read these terms carefully before providing your personal data on this website. Those over 14 years of age may register at https://www.citricosydelicias.com as users without the prior consent of their parents or guardians.

In the case of minors under 14 years of age, the consent of the parents or guardians is required for the processing of their personal data.

In no case will data related to the professional, economic situation or the privacy of the other members of the family be collected from the minor, without their consent.

If you are under 14 years of age and have accessed this website without notifying your parents, you should not register as a user.

On this website, the personal data of users is respected and cared for. As a user you should know that your rights are guaranteed.

We have strived to create a safe and reliable space and that is why we want to share our principles regarding your privacy:

We never ask for personal information unless it is really necessary to provide you with the services you require.
We never share personal information about our users with anyone, except to comply with the law or in case we have your express authorization.
We will never use your personal data for a purpose other than that expressed in this privacy policy.

It should be noted that this Privacy Policy could vary depending on legislative or self-regulation requirements, so users are advised to visit it periodically. It will be applicable in the event that users decide to fill in any form of any of their contact forms where personal data is collected.

La Despensa de Valdés has adapted this website to the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons (RGPD), Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights (LOPDGDD), as well as with Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce (LSSICE or LSSI) .

Responsible for the treatment of your personal data

Identity of the person in charge: La Despensa de Valdés SL
Commercial name: La Despensa de Valdés
NIF / CIF: B01670140
Address: C / Patricio Pérez 20 4 A 03181 Torrevieja
Email: info@citricosydelicias.com

Activity: Sale of fruits and vegetables

For the purposes of the provisions of the aforementioned General Data Protection Regulations, the personal data that you send us through the web forms will receive the data treatment of “Users of the web and subscribers”.

For the data processing of our users, we implement all the technical and organizational security measures established in the current legislation.

Principles that we will apply to your personal information

In the processing of your personal data, we will apply the following principles that comply with the requirements of the new European data protection regulation:

Principle of legality, loyalty and transparency: We will always require your consent for the processing of your personal data for one or more specific purposes that we will inform you in advance with absolute transparency.
Principle of data minimization: We will only request data strictly necessary in relation to the purposes for which we require it. The minimum possible.
Principle of limitation of the conservation period: the data will be kept for no longer than is necessary for the purposes of the treatment, depending on the purpose, we will inform you of the corresponding conservation period, in the case of subscriptions, we will periodically review our lists and eliminate those records inactive for a considerable time.
Principle of integrity and confidentiality: Your data will be treated in such a way that adequate security of personal data is guaranteed and confidentiality is guaranteed. You should know that we take all the necessary precautions to avoid unauthorized access or improper use of our users’ data by third parties.

How have we obtained your data?

The personal data that we process in La Despensa de Valdés come from:

Contact Form
Subscription form
Blog Comments
Product orders
Registration Form

What are your rights when you provide us with your data?

Anyone has the right to obtain confirmation on whether or not La Despensa de Valdés is treating personal data that concerns me.

Interested persons have the right to:

Request access to personal data relating to the interested party
Request its rectification or deletion
Request ar the limitation of your treatment
Object to treatment
Request data portability

Interested parties may access their personal data, as well as request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case I will only keep them for the exercise or defense of claims.

In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data. La Despensa de Valdés SL will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims. As an interested party, you have the right to receive the personal data that concern you, that you have provided us and in a structured, commonly used and machine-readable format, and to transmit them to another data controller when:

The treatment is based on consent
The data has been provided by the interested person.
The treatment is carried out by automated means.

By exercising your right to data portability, you will have the right to have personal data transmitted directly from responsible to responsible when technically possible.

The interested parties will also have the right to effective judicial protection and to file a claim with the supervisory authority, in this case, the Spanish Agency for Data Protection, if they consider that the processing of personal data that concerns them violates the Regulation.

For what purpose do we process your personal data?

When a user connects to this website, for example to comment on a post, send an email to the owner, subscribe or make a contract, they are providing personal information for which La Despensa de Valdés is responsible. This information may include personal data such as your IP address, name, physical address, email address, telephone number, and other information. By providing this information, the user gives their consent for their information to be collected, used, managed and stored by https://www.citricosydelicias.com, only as described in the Legal Notice and in this Privacy Policy.

In La Despensa de Valdés there are different systems for capturing personal information and I treat the information provided by interested persons with the following purpose for each capture system (forms):

Contact form: We request the following personal information: Name, Email, to respond to the requirements of the users of https://www.citricosydelicias.com. For example, we can use this data to respond to your request and respond to doubts, complaints, comments or concerns that you may have regarding the information included on the web, the services provided through the web, the treatment of your personal data, questions regarding the legal texts included on the web, as well as any other queries you may have that are not subject to the contracting conditions. I inform you that the data you provide us will be located on the servers of:
Mailchimp (provider of La Despensa de Valdés SL), is located outside the EU in the US. Mailchimp is covered by the EU-US Privacy Shield agreement, the information of which is available here, approved by the European Data Protection Committee.
Content subscription form: In this case, we request the following personal information: Name, Email, to manage the list of subscriptions, send newsletters, promotions and special offers, provided by the user when subscribing. Within the web there are several forms to activate the subscription. I inform you that the data you provide us will be located on the servers of:
Mailchimp (provider of La Despensa de Valdés SL), is located outside the EU in the US. Mailchimp is covered by the EU-US Privacy Shield agreement, the information of which is available here, approved by the European Data Protection Committee.
Registration form for blog comments: To comment on the blog posts https://www.citricosydelicias.com and requires that the user register through this form. In this case, we request the following personal information: Name, Email, web. Once registered, the user will be able to make as many comments as they wish and respond to the previous ones. I inform you that the data you provide us will be located on the servers of:
Sered (provider of La Despensa de Valdés SL), is located within the EU.
Mailchimp (provider of La Despensa de Valdés SL), is located outside the EU in the US. Mailchimp is covered by the EU-US Privacy Shield agreement, whose information is available here, approved by the European Committee for Data Protection.
Product Orders: We request the following personal information: Name, Email, Telephone, company, position, to request any of the products that https://www.citricosydelicias.com makes available to its users. The information collected will allow to request the corresponding product for a possible processing of it offline. Requests will be answered by email. The website does not allow you to manage payments directly. I inform you that the data you provide us will be located on the servers of:
Sered (provider of La Despensa de Valdés SL), is located within the EU.
Registration Form: In this case, we request the following personal information: Name, Email, Telephone, Address, so that you can create an account in our system and have access to its functionalities. I inform you that the data you provide us will be located on the servers of:
Sered (provider of La Despensa de Valdés SL), is located within the EU.

There are other purposes for which we treat your personal data:

To guarantee compliance with the conditions of use and applicable law. This may include the development of tools and algorithms that help this website to guarantee the confidentiality of the personal data it collects.
To support and improve the services offered by this website.
Other non-identifying data obtained through some cookies that are downloaded to the user’s computer when browsing this website are also collected, which are detailed in the cookie policy.
To manage social networks. La Despensa de Valdés may have a presence on social networks. The treatment of the data that is carried out of the people who become followers in the social networks of the official pages of https://www.citricosydelicias.com, will be governed by this section. As well as those conditions of use, privacy policies and access regulations that belong to the social network that is appropriate in each case and previously accepted by the user of La Despensa de Valdés SL. It will process your data for the purpose of correctly managing your presence on the social network, reporting activities, products or services of La Despensa de Valdés. As well as for any other purpose that the regulations of social networks allow. In no case will we use the profiles of followers on social networks to send advertising individually.

In accordance with the provisions of the general European data protection regulation (RGPD) 2016/679, La Despensa de Valdés SL (La Despensa de Valdés) with address at C / Patricio Pérez 20 4 A 03181 Torrevieja (Alicante) will be responsible for the treatment of data corresponding to users of the web and subscribers.

La Despensa de Valdés does not sell, rent or transfer personal data that can identify the user, nor will it do so in the future, to third parties without prior consent.

Remarketing

The remarketing function allows us to reach people who have previously visited https://www.citricosydelicias.com and associate a specific audience with a specific message. Remarketing is a method of getting users who have visited our site to do so again.

As a user of https://www.citricosydelicias.com we inform you that we can collect information for this remarketing function at https://www.citricosydelicias.com.

The information that we can also collect thanks to this function is collected by cookies from Facebook, Twitter, Google Adword. You can know the data that these cookies collect in the following privacy policies of each service:

Facebook

Twitter

Google Adword

If you do not want your information to be collected by these cookies, you can disable the use of Google cookies through the Google Ads Settings. You can also disable the use of cookies from a third party provider through the Network Advertising Initiative opt-out page.

This type of service allows you to interact with social networks or other external platforms directly from the pages of this website. The interactions and information obtained by this website will always be subject to the user’s privacy settings in each social network. In the event that a service is installed that allows interaction with social networks, it is possible that, although users do not use the service, it may collect web traffic data related to the pages on which they are installed.

Facebook ads

At https://www.citricosydelicias.com we can use Facebook ads, Facebook’s advertising platform, which allows us to create campaigns and advertisements. When generating an ad, you can segment your audience by:

Place
Demographic data (age, gender, etc.)
Interests (activities, hobbies, etc.)
What they buy on the internet and through other channels
Etc.

The data obtained through Facebook to ds are subject to this privacy policy from the moment the user leaves their data in the form on this website to join the subscription newsletter. In no case will the information from Facebook be used for a different purpose.

Twitter ads

At https://www.citricosydelicias.com we can use Twitter ads, Twitter’s advertising platform, which allows us to create campaigns and advertisements. When generating an ad, you can segment your audience by:

Place
Demographic data (age, gender, etc.)
Interests (activities, hobbies, etc.)
What they buy on the internet and through other channels
Etc.

The data obtained through Twitter ads are subject to this privacy policy from the moment the user leaves their data in the form on this website to join the subscription newsletter. In no case will the information from Twitter be used for a different purpose.

Google Adwords

Adwords is a Google platform for ADVERTISERS who want to advertise on GOOGLE. At https://www.citricosydelicias.com we can use Google Adwords, Google’s advertising platform, which allows us to create campaigns and advertisements to show them on other web pages. When generating an ad, you can segment your audience by:

Place
Demographic data (age, gender, etc.)
Interests (activities, hobbies, etc.)
What they buy on the internet and through other channels
Etc.

The data obtained through Google Adwords are subject to this privacy policy from the moment the user leaves their data in the form on this website to join the subscription newsletter. In no case will the information from Google be used for a different purpose. We may select and post customer testimonials on our Services, which may contain personally identifiable information, such as your name and / or the city, state, or country in which you live. We will obtain your consent before posting any testimonial with your name. If such content is published, it will be available to other users of the Services. If you want us to delete or erase your name or testimonial from our website, you can contact https://www.citricosydelicias.com in our contact form.

We may post customer reviews on our websites or Services, which may contain personally identifiable information, such as your name and / or the city, state, or country in which you live. By submitting your opinion you are giving us permission to post your opinion on our Sites or Services. If you post such content, it will be available to other users of the Sites or Services. Your posting may also be made public and we cannot prevent such information from being used in a way that may violate this Policy or the law. If you want us to remove your name or review from our Sites or Services, you can contact https://www.citricosydelicias.com in our contact form.

Legitimation for the treatment of your data

The legal basis for the processing of your data is: consent.

To contact or make comments on this website, consent is required with this privacy policy.

The prospective or commercial offer of products and services is based on the consent that is requested, without in any case the withdrawal of this consent conditioning the execution of the subscription contract.

Data Category

The categories of data that are processed are identifying data.

Specially protected data categories are not treated.

How long will we keep your data?

The personal data provided will be kept:

Until its deletion is requested by the interested party
Period from the last confirmation of interest: 2 years.

To which recipients will your data be communicated?

Many tools that we use to manage your data are hired by third parties.

To provide services strictly necessary for the development of the activity, https://www.citricosydelicias.com, shares data with the following providers under their corresponding privacy conditions:

Google Analytics: a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States (“Google”). Google Analytics uses “cookies”, which are text files located on your computer, to help https://www.citricosydelicias.com to analyze the use made by users of the website. The information generated by the cookie about your use of https://www.citricosydelicias.com (including your IP address) will be directly transmitted and filed by Google on servers in the United States.

Hosting: Sered Hosting S.L, domiciled in Spain. More information at: https://sered.net/ (Sered Hosting S.L). Sered Hosting S.L treats the data in order to perform its hosting services at La Despensa de Valdés SL.

Google Adsense: On this website we are associated with Google to show third party advertisements to users who access this website. When collaborating with Google, cookies are used to show you ads related to your recent searches and to show you more relevant ads.

These types of cookies include third-party services such as: AdSense, AdWords and Google Analytics, as well as a series of services from the DoubleClick brand. When you visit this page, cookies from these services are sent to your browser. Consult more information about the types of cookies that Google uses, and discover how Google uses these cookies.

You can use the ad settings to manage the Google ads that are shown to you and indicate not to show ads based on your interests. Even if you choose not to receive these types of ads, they can still appear based on factors such as your general location derived from IP address, browser type, and recent and previous searches related to your current search. If you would like more information about this practice and your options to prevent these companies from using this information, click here.

Segmentation and profiling.

The registration of the personal data provided at the time of subscription, contact, interaction with the web and any other data provided during navigation, including the information provided by cookies in relation to browsing habits, will also involve voluntary acceptance for your part in relation to the processing of said personal data by La Despensa de Valdés SL, in order to be segmented or categorized in order to apply them to the activity related to the management of general administration, information, marketing of advertising spaces, create profiles , analysis of proposals requested by users / clients, statistical study of the services and content used, tastes and preferences, surveys or forms.

The data that we use in profiling and shown to advertisers is not data that allows us to identify users, only the type of audience we have, their age, country, gender, etc. are shown in a graph.

The user who accesses this website explicitly consents to the use of their personal information for profiling, segmentation and categorization of data for the purposes described in the previous section and the transfer of this information to advertisers.

Navigation

When browsing https://www.citricosydelicias.com, non-identifiable data may be collected, which may include IP addresses, geographical location (approximately), a record of how the services and sites are used, and other data that cannot be used to identify the user. Non-identifying data also includes those related to your browsing habits through third-party services. This website uses the following third-party analysis services:

Google analytics
Twitter analytics
Facebook Pixel

We use this information to analyze trends, administer the site, track user movements around the site, and to gather demographic information about our user base as a whole.

Secret and data security

https://www.citricosydelicias.com undertakes to use and process the personal data of users, respecting their confidentiality and using them in accordance with the purpose thereof, as well as to comply with their obligation to save and adapt them all measures to avoid alteration, loss, treatment or unauthorized access, in accordance with the provisions of current data protection regulations.

This website includes an SSL certificate. It is a security protocol that makes your data travel in an integral and safe way, that is, the transmission of data between a server and web user, and in feedback, is fully encrypted or encrypted.

https://www.citricosydelicias.com cannot guarantee the absolute impregnability of the Internet network and therefore the violation of data through fraudulent access to them by third parties.

Regarding the confidentiality of the processing, La Despensa de Valdés SL will ensure that any person who is authorized by La Despensa de Valdés to process the client’s data (including its staff, collaborators and providers), will be under the appropriate obligation of confidentiality (either a contractual or legal duty).

When a security incident occurs, upon becoming aware of La Despensa de Valdés, it must notify the Client without undue delay and must provide timely information related to the Security Incident as it is known or when reasonably requested by the Client.

Accuracy and veracity of the data

Comor user, you are solely responsible for the veracity and correctness of the data you send to https://www.citricosydelicias.com exonerating La Despensa de Valdés SL (La Despensa de Valdés), from any responsibility in this regard.

Users guarantee and respond, in any case, to the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the contact or subscription form.

Acceptance and consent

The user declares to have been informed of the conditions on protection of personal data, accepting and consenting to the treatment thereof by La Despensa de Valdés SL (La Despensa de Valdés) in the manner and for the purposes indicated in this policy Of privacy.

Revocability

The consent given, both for the treatment and for the transfer of the data of the interested parties, is revocable at any time by communicating it to La Despensa de Valdés SL (La Despensa de Valdés) in the terms established in this Policy for the exercise of rights . This revocation will in no case be retroactive.

Changes to the privacy policy

La Despensa de Valdés SL reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as industry practices. In such cases, La Despensa de Valdés SL will announce on this page the changes introduced with reasonable anticipation of their implementation.

Commercial emails

In accordance with the LSSICE, https://www.citricosydelicias.com does not carry out SPAM practices, so it does not send commercial emails that have not been previously requested or authorized by the user. Consequently, in each of the forms on the web, the user has the possibility of giving their express consent to receive the newsletter, regardless of the commercial information requested on time.

In accordance with the provisions of Law 34/2002 on Services of the Information Society and electronic commerce, https://ww.citricosydelicias.com undertakes not to send communications of a commercial nature without properly identifying them.

Cookies policy

On this website we collect and use information as indicated in our privacy policy. One of the ways we collect information is through the use of technology called “cookies.” At La Despensa de Valdés, we use cookies for several things.

What is a cookie?

A “cookie” is a small amount of text that is stored in your browser (such as Google’s Chrome or Apple’s Safari) when you browse most websites.

What is NOT a cookie?

It is not a virus, not a Trojan, not a worm, not spam, not spyware, nor does it open pop-up windows.

What information does a cookie store?

Cookies do not usually store sensitive information about you, such as credit cards or bank details, photographs or personal information, etc. The data they keep is technical, statistical, personal preferences, personalization of content, etc.

The web server does not associate you as a person but rather your web browser. In fact, if you regularly browse with the Chrome browser and try to browse the same website with the Firefox browser, you will see that the website does not realize that you are the same person because it is actually associating the information with the browser, not with person.

What type of cookies are there?

Technical cookies: They are the most basic and allow, among other things, to know when a human or an automated application is browsing, when an anonymous user and a registered user are browsing, basic tasks for the operation of any dynamic website.
Analysis cookies: They collect information about the type of navigation you are doing, the sections you use the most, products consulted, time zone of use, language, etc.
Advertising cookies: They show advertising based on your browsing, your country of origin, language, etc.

What are own and third party cookies?

Own cookies are those generated by the page you are visiting and those of third parties are those generated by external services or providers such as Mailchimp, Mailrelay, Facebook, Twitter, Google adsense, etc.

What cookies does this website use?

This website uses its own and third-party cookies. The following cookies are used on this website, which are detailed below:

Own cookies:

Login: Cookies to log in allow you to enter and exit your La Despensa de Valdés account.

Personalization: Cookies help us remember which people or websites you have interacted with, so that we can show you related content.

Preferences: Cookies allow us to remember your settings and preferences, such as your preferred language and your privacy settings.

Insurance

Identity: We use cookies to avoid security risks. Mainly to detect when someone is trying to hack into a La Despensa de Valdés account.

Third party cookies

This website uses analysis services, specifically, Google Analytics to help the website analyze the use made by users of the website and improve its usability, but in no case are they associated with data that could identify the user. Google Analytics is a web analytics service provided by Google, Inc., The user can check here the type of cookies used by Google.

Social network cookies can be stored in your browser while browsing https://www.citricosydelicias.com, for example, when you use the button to share content from https://www.citricosydelicias.com in a social network.
Below you have information about the cookies of the social networks that this website uses in its own cookie policies:

Facebook cookies, see more information in their cookie policy

Twitter cookies, see more information in its cookie policy

Instagram cookies, see more information in its cookie policy

Google+ cookies, see more information in their cookie policy

Linkedin cookies, see more information in its cookie policy

Pinterest cookies, see more information in their cookie policy

Youtube cookies, see more information in its cookie policy

We carry out remarketing actions using Google AdWords, which uses cookies to help us deliver targeted online ads based on previous visits to our website. Google uses this information to serve ads on various third-party websites across the Internet. These cookies are about to expire and do not contain information that can identify you personally. Please go to the Google Advertising Privacy Notice for more information.

We carry out remarketing actions using Facebook ads, which uses cookies to help us deliver targeted online ads based on previous visits to our website. We carry out remarketing actions using Twitter ads, which uses cookies to help us deliver targeted online ads based on previous visits to our website.

Can you delete cookies?

Yes, and not only delete, but also block, in a general or particular way for a specific domain.
To eliminate cookies from a website, you must go to your browser settings and there you can search for those associated with the domain in question and proceed to eliminate them.

Cookie settings for Google Chrome

Cookie settings for Apple Safari

Cookie settings for Internet Explorer

Cookie settings for Mozilla Firefox

More information about cookies

You can consult the regulation on cookies published by the Spanish Agency for Data Protection in its “Guide on the use of cookies” and obtain more information about cookies on the Internet, http://www.aboutcookies.org/

If you want to have more control over the installation of cookies, you can install programs or add-ons to your browser, known as “Do Not Track” tools, which will allow you to choose the cookies you want to allow.

This privacy and cookies policy has been updated for the last time on 02-09-2020.