Terms of sale

We invite you to know all the necessary information regarding the electronic transactions you carry out on this website.

La Despensa de Valdés S.L. commitment to transparency and clarity in the commercial transactions carried out on this portal, guaranteeing a space committed to the rights of users and clients, so we recommend that before contracting any of the products that we make available to you on this website, read These conditions and the terms that apply to the provision of the services offered by https://www.citricosydelicias.com of its main activity of selling fruits and vegetables

These contracting conditions govern the relationship between La Despensa de Valdés S.L. and the clients of the site https://www.citricosydelicias.com

La Despensa de Valdés S.L. reserves the right to modify or change these conditions at any time. If the modifications constitute a substantial change in the terms, La Despensa de Valdés will notify you by publishing an announcement on our website.

The services and / or products are available only to legal entities and individuals who are 16 years of age or older.

Vendor identifier

By virtue of the provisions of Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE), we offer you the following information:

Company name: La Despensa de Valdés S.L.

CIF / NIF: B01670140

Email: info@citricosydelicias.com

Registered office: C / Patricio Pérez 20 4 A 03181 Torrevieja

Its social activity is: Distribution and sale of fruit and vegetables

Purpose of the website: Online sale of fresh products and derivatives.

Characteristics of the products offered

La Despensa de Valdés offers a wide and varied assortment of products. The products exhibited at La Despensa de Valdés are seasonal fruits and vegetables, canned vegetables and complementary products.

How to order

As a condition for placing any order, the customer must contact La Despensa de Valdés and provide the corresponding information required to purchase the products available on this website. The ordering information you provide must be accurate, complete, and current at all times. Failure to do so constitutes a violation of the terms, which may result in the dissolution of the contract with La Despensa de Valdés S.L.

From the moment of acceptance, the client acquires the status of Client of La Despensa de Valdés.

Orders must be made following the steps that La Despensa de Valdés will mark for you, where you can choose the product and the quantity of what you want to buy. However, the characteristics of each product may make it not possible to supply the exact weight indicated in the order.

The weights indicated in the product sheets are the approximate net weights of the product sent, except for products that indicate that the weight is gross or packaging is included. Although an attempt is made to adjust the weights as much as possible to those indicated on the screen, in some cases there could be a difference of up to 5% as it is not possible on occasion to adjust the complete pieces exactly to the indicated weight. Any variation greater than this 5% will be reimbursed to the client.

Boxes and Combination Products:

Exceptionally, in the varied product boxes, a product could be substituted for another similar or greater quantity of any of the varieties if it were the case that a product for sale was not in good condition at the time of shipment or does not comply with the quality standards of La Despensa de Valdés, but rare would be the case, we would contact the client to arrange.

Discount coupons

Coupons or discount codes are for individual use and not cumulative and subject to the indicated validity dates. La Despensa de Valdés S.L. reserves the right to cancel any promotion to individual or collective clients if it is considered that they are being misused or improperly used.

Purchase validation

Once the purchase has been made and the payment has been made, La Despensa de Valdés will send you an order confirmation by email.

It is time to check that everything is correct. If you do not agree with the data provided in said confirmation, you can request its modification or cancellation of the order.

The validation of the order by the client expressly implies knowledge and acceptance of these particular contracting conditions as part of the conclusion of the contract. Unless proven otherwise, the data recorded by La Despensa de Valdés constitute proof of the set of transactions carried out between La Despensa de Valdés and its customers.

In case of needing any modification or cancellation, the communication must be made within 24 hours from the order confirmation, Through the email info@citricosydelicias.com and provided that the order has not been sent.

Prices and payment method

The client agrees to pay the products contracted to La Despensa de Valdés in the forms of payment accepted by La Despensa de Valdés and for any additional amount (including taxes and late fees, as the case may be)

The prices applicable to each product are those indicated on the website on the date of the order, including, where appropriate, all VAT (Value Added Tax) for transactions within Spanish territory. However, in accordance with the provisions of Law 37/1992, of December 28, regulating said tax, the operation may be exempt or not subject to it depending on the country of residence of the buyer and the condition in which it acts. the same (employer / professional or individual). Consequently, in some cases the final price of the order may be altered with respect to the one displayed on the website.

When making the payment, La Despensa de Valdés will redirect to the payment gateway.

La Despensa de Valdés S.L. accept these forms of payment:

By credit or debit card

We accept Visa, MasterCard and American Express cards

You can make the payment immediately through the SSL secure payment gateway of our Bank. If it is necessary to make any return or cancellation of the order, the amount will be refunded through the same payment card. Both personal and bank data will be protected with all the security measures established by Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD) with total confidentiality.

PayPal

Payment of the order will be authorized through PayPal, but no money will be withdrawn until PayPal verifies that it is correct. For this, it will be essential to have a PayPal account.

Wire transfer

If the customer chooses to pay by bank transfer, they will receive an email with the details of the La Despensa de Valdés bank account, along with the order placed. Once La Despensa de Valdés has received the payment in your bank account, it will process the order, not before. If you want to speed up the process, you can send proof of payment to info@citricosydelicias.com.

Account Charge

If the client chooses the payment method to be charged to the account, he must provide La Despensa de Valdés with his bank details and expressly authorize La Despensa de Valdés to charge said account for the amount of his order.

Bizum

It can be paid through Bizum web.

Cash on Delivery

If the customer chooses this form of payment, the shipment will be made and the customer will pay the courier the amount of her order, only in Spain.

Validity of prices and offers

The products offered on the website, and their prices, will be available for purchase while they are in the catalog of products displayed through the website. Customers are kindly requested to access updated versions of the website to avoid pricing errors. In any case, the orders in process will maintain their conditions for 7 days from the moment they are formalized.

Shipping and transportation

Transport will be free for orders over € 22 for the entire Spain. In orders for the rest of Europe, each country will have a specific transport supplement.

Order / delivery relationship: every day (Monday to Friday) we prepare and ship orders that have been placed before 12.00 a.m. and send them by express transport (24 hours, delivered the next business day after shipment). Orders placed after 12 am each day are left to prepare and ship the next day and therefore will be delivered the next business day after shipment. In the case of orders placed on Fridays (from 12am), Saturdays and Sundays, they will be prepared and shipped on Monday or the next business day if Monday is a holiday here and their delivery would be the next business day after shipment.

These delivery dates can be modified before finalizing the purchase and choose any later date. Once the order has been placed and if it has not been sent, the delivery date can also be modified by sending an email to info@citricosydelicias.com

Expenses

Transport to any point on the Spain (peninsular) is free from € 22 of order. For other European countries there will be a transport supplement depending on the country, the shipping cost rate will be detailed at the time of managing the order.

Shipping areas
Shipments are made to Spain (peninsula) and to several European countries: France, Germany, Mónaco, Italy, Belgium, Holland, Luxembourg, Austria and CzechRepublic. For other countries ask by phone +34 966288008 or email info@citricosydelicias.com

No shipments are made to the CANARY ISLANDS, CEUTA AND MELILLA, BALEARS ISLANDS, Switzerland, Andorra, U.K.
For any other shipping method, please contact us through the system that is most comfortable for you.

Delivery times

In general, it will be delivered the day after shipment, as long as that day is a business day at the delivery address. Weekends are not considered business hours for this purpose.

If there were any unforeseen events in the delivery of the order, we would contact you through your email address, which we request at the time of registering on the web, to find a solution. Alternatively, we could contact you by phone, if you had provided it, or directly attempt a second delivery at the address provided.

Carriers

GLS

Assumptions to take into account
In the event that one of the deadlines is modified, the La Despensa de Valdés Customer Service will notify you, either by email or by phone, of the approximate delivery time for the total shipment of your order. Similarly, you will be kept informed of any variation that may arise from said period.
In the event that an order is made up of several different products, not all of them being available for shipment at the time the order is placed, the customer may request the partial shipment of their order and the subsequent shipment of the pending products. Said partial shipment may only be requested when the total shipment of the order is going to be delayed beyond the delivery times indicated on the web and this shipment must be finally approved by La Despensa de Valdés, who will always have the final decision regarding the making partial shipments.
Orders will not be served in PO boxes. We reserve the right to withhold shipping for orders with wrong addresses. In any case, we will contact you according to the information provided for any incident or doubt that may arise in the processing of your order.
Expiration, conservation and guarantee

As they are perishable products, no delivery can be returned to origin. Therefore, we ask that you accept deliveries, even partial, to try to waste as little food as possible. In accordance with our quality guarantee, any product that arrives in poor condition will be compensated or replaced.

If the box is in very bad condition (clearly broken or wet): do not accept delivery of that package, but DO accept the rest of the packages of the order, if any. Make it appear in the delivery receipt and, if possible, take a picture and send it to us from the contact form or send us an email to info@citricosydelicias.com

If not all the packages arrive, accept the delivery, but indicating that not all the packages have been received on the delivery receipt. Then, open an incident from MY ACCOUNT, or from the contact form, or call us by phone.

Common system of value added tax of the European Union

In accordance with the provisions of Law 37/1992, of December 28, regulating said tax and European Directive 2008/8 / EC, the operation may be exempt or not subject to it depending on the country of residence of the buyer and the condition in which he acts (employer / professional or individual). Consequently, in some cases the final price of the order may be altered with respect to the one displayed on the website.

The price of the products marketed by La Despensa de Valdés includes Spanish VAT. However, the final price of your order may vary depending on the VAT tax rate applied to the order. For orders destined for other countries of the European Union, the VAT applied in Spain will be applied. The final price will appear during the confirmation of your order and will reflect the corresponding VAT tax rate.

Return policy

Returns of perishable products will not be accepted once their original packaging has been broken and part of the merchandise has been consumed.

Cancellations and / or returns will only be accepted in the following terms.

Cancellation

The customer may cancel his order and request a full refund of the amount if it has not yet been sent. To do this, you must contact us as soon as possible from the contact form or send an email to info@citricosydelicias.com and provide us with your information and order number.

Return

Our fresh produce selection, preparation and packaging processes are very strict and we guarantee that they are shipped without defects. Check carefully that the seals that close your package have not been modified or damaged.

If the order arrives up to 24 hours later than agreed, the customer must accept the delivery and if, when opening the box, there is any part in poor condition, they can open an incident from the contact form or send us an email to info@citricosydelicias.com with the name of the products and the number of parts in poor condition, as well as a photograph of them.
Returns of packaged products will not be accepted when they have been opened and / or manipulated, and they do not keep the original packaging.
You must send email with the reason for the return at this point.

Returns of orders with evidence of having been damaged in transport will only be accepted and any complaint must be made at the same time the order is received.

If the product arrives in bad condition, La Despensa de Valdés S.L. will assume the shipping costs incurred for the return, as long as the products are in their original packaging and have not been fully or partially consumed.

To manage the claim, you must contact us within 24 hours and send us an email to info@citricosydelicias.com, indicating your name, order number and explaining in detail what happened.

Withdrawal

The right of withdrawal may not be exercised (except for an error or defect in the product or service contracted), in the following cases provided for by article 45 of the Trade Law:

Foods that deteriorate quickly: Those foods that can deteriorate quickly or whose expiration date has been exceeded are exempt from the right of withdrawal. Therefore, this exception applies to goods that, after a foreseeable period from the shipment of the goods, can no longer be consumed. Therefore, the customer has no right to cancel the purchase in the case of fresh products.

Unsealed food for hygiene reasons: The right of withdrawal does not apply with respect to those sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery, such as canned goods, products packed or packaged. Therefore, the customer will lose his right to withdraw from the contract once the seal of the product has been removed.

For non-perishable items, the customer will have the right to withdraw from the contract for a period of 14 calendar days without indicating the reason and without incurring any cost other than those provided for in articles 107.2 and 108, in accordance with the provisions of BOE-A- 2014-3329. To exercise this right, a withdrawal form is provided where the necessary data for its management can be completed.

How to return products in accepted cases:

To return a product in the cases foreseen and accepted by this withdrawal policy, the following instructions must be followed:

No refunds will be accepted freight collect.
You must have notified La Despensa de Valdés of the desire to withdraw and have obtained the corresponding authorization before making the shipment.
You must download and complete the following form and send it together with the package.

You must place the product (s) in a properly packed package. The return address is:

La Despensa de Valdés sl .: Polígono Las Maromas, C / Portugal 18, 03160 Almoradí (Alicante)

You must take the package (with the attached withdrawal form) to a Post Office or a courier company and request proof of shipment. You should keep the receipt until you receive the requested refund.

It is the customer’s responsibility to keep all the acknowledgments of receipt and send the package by certified mail or by any other means that allows proving its date of shipment.

In the event of repeated returns or claims due to poor condition or defective product by the same customer, La Despensa de Valdés reserves the right not to make new shipments to the customer.

The return costs will be paid by the customer. The returns of the amounts will be made within a period of 14 (fourteen) calendar days following the date on which we receive the returned product (s) at the specified address.

La Despensa de Valdés will proceed to refund in the form of payment that the customer has used when placing the order, and said refund will be subject to the right of La Despensa de Valdés to withhold amounts for returned products that show damage. We will refund the amount paid for the returned product (s) less shipping costs (if applicable).

Model claim or withdrawal form

The client / buyer may notify the claim or withdrawal, either by email to: info@citricosydelicias.com or by postal mail at the address indicated in the withdrawal form. It is recommended to always send email the date of shipment, and if possible with the number tracking of the carrier, so that we can claim if it is not received.

Download this Word form, fill it out and send it by email or post.

European Consumer Regulations

We inform you that the European Commission has created the first European platform for the resolution of conflicts in online commerce, protected by the latest consumer law. In this sense, as those responsible for an online sales platform, we have the duty to inform our clients about the existence of an online platform for alternative dispute resolution.

To use the conflict resolution platform, the client must use the following link: http://ec.europa.eu/odr

After-sales service

We have an after-sales service to solve any problem with our products or shipments through which we offer the fastest and most efficient service to our customers.

To contact us or raise any questions, questions or claims, you can use any of the following means:

Contact web form

Postal address: La Despensa de Valdés SL., C / Portugal 18, 03106 Almoradí (Alicante)
Telephone: 966288008
Email: info@citricosydelicias.com

Confidentiality

All information and documentation used during the contracting, development and execution of the services that regulate the relations between La Despensa de Valdés and the Client are confidential.

All information received by the client, be it images, emails, texts, access data such as clients and passwords, will be treated confidentially, the transfer to third parties being totally prohibited.

Confidential information shall not be understood as that which is disclosed by agreement between the Parties, that which becomes public for the same reason or that which has to be disclosed in accordance with the law or with a judicial resolution of a competent authority, and that which is obtained by a third party that is not under any obligation of confidentiality. Both parties undertake to fulfill the duty of confidentiality indefinitely.

More information about privacy: consult our privacy policy

Limitation of liability

La Despensa de Valdés reserves the right to make, at any time and without prior notice, modifications and updates to the information contained on the website, its configuration and presentation, access conditions, contracting conditions, etc. Therefore, the client must access updated versions of the page.

The user / client is solely responsible for maintaining the confidentiality and security of the website and for all activities that occur on the website once it is delivered by La Despensa de Valdés. The client agrees to immediately notify La Despensa de Valdés of any violation of the security of the portal.

La Despensa de Valdés will not be responsible for any loss derived from the improper or unauthorized use of its website.

The client agrees to hold La Despensa de Valdés harmless from claims, losses, expenses, damages and costs (including direct, incidental, consequential, punitive, exemplary and indirect damages), and reasonable attorneys’ fees as a result of any breach by part of the client / buyer of these conditions, whether or not considered as material or intangible; the use or improper use of the Services by you or any person acting on your behalf or using your account at La Despensa de Valdés or for any material or immaterial violation of any right, title or interests of third parties.

Our only responsibility will be to supply the product in the terms and conditions expressed in this contracting policy.

La Despensa de Valdés will not be liable for any consequence, damage or harm that may arise from the improper use of the products supplied.

Language

The language in which the contract between La Despensa de Valdés S.L. and the Client is Spanish.

Jurisdiction and applicable laws

La Despensa de Valdés S.L. and THE CLIENT, will be governed to settle any controversy that may arise from the access, or use of this website, by Spanish law, and submit to the Courts and Tribunals of the city of Alicante.